Refund policy
Refund Policy
All Sales Are Final
Every plant and handmade item is carefully inspected before being made available for adoption to ensure it meets our quality standards.
We do not accept returns or offer refunds for our tiny plants or accessories. All transactions are final.
Retrieving Your Package
A tracking number is emailed when your order ships. If you do not see it, please check your spam or junk folder.
Because our products contain live plants, packages should be brought indoors immediately upon delivery. We are not responsible for plants left outside, in mailboxes, or otherwise exposed to the elements after delivery.
Replacement Requests
Damaged in Transit
If an item arrives damaged, please contact us within 72 hours of delivery with a clear photo of both the damaged item and the packaging. We will replace damaged parts or items with exact or similar replacements.
Missing Components
If any components are missing from your kit, please contact us within 72 hours of delivery and let us know which item was missing. We will reship the missing parts or items with exact or similar replacements.
Lost or Stolen Packages
If your tracking shows delivered but you did not receive your package, please contact us within 72 hours of the delivery date shown in tracking. Because our products contain live plants, we are unable to accommodate claims submitted after this window. We may ask you to check with neighbors, your building's mail area, or file a missing mail report with USPS before we process a replacement.
Replacements for lost or stolen packages are limited to one per order. If a replacement shipment is also reported as lost or undelivered, we are unable to send additional replacements.
30-Day Plant Guarantee
We stand by the health of our plants with a 30-day guarantee from the date of delivery, provided our care guide is followed.
This guarantee applies only to the original tiny plant adoption kit purchased and does not extend to replacement plants. Limit one guarantee claim per purchase.
How It Works
Step 1 — Register Your Plant: To ensure the best care for your plant, we strongly recommend completing the Tiny Plant Registration form with a photo within 72 hours of delivery. This helps us verify plant health at arrival and provide better support if an issue comes up later. https://realtinyplants.com/pages/tiny-plant-registration
Step 2 — Contact Us: If your plant has died or become unrecoverable within 30 days of delivery, contact us with a photo of the plant in its current condition.
Step 3 — Receive Your Replacement: Replacements include a tiny plant refill kit (plant only, not the magnetic pot and stand). Replacement kits are shipped within 5 business days.
Exclusions
The following are not covered under the 30-day guarantee:
- Plants that have been exposed to extreme temperatures or left in an unsheltered location after delivery.
- The care guide was not followed.
- The claim is for a replacement plant (only original purchases are eligible).
Cancellations
Submit your cancellation request within 24 hours of placing your order using our Contact form for a guaranteed cancellation.
Requests received after this timeframe will be reviewed on a best-effort basis. Once an order has been processed for shipping or dispatched, cancellations are no longer possible.
For questions or concerns about any of the above, please reach out through our Contact form.