Shipping policy
Shipping Policy
We do our best to ensure your tiny plants arrive happy and healthy! Please review our shipping details below.
Processing Time
Orders are processed and shipped within five business days from the date of purchase. Once an order has been processed for shipping or shipped, it is no longer eligible for changes or cancellation.
Shipping Method
We ship all adoption kits via USPS Ground Advantage, which generally estimates delivery within two to five business days. Once a package has been transferred to USPS, we are not responsible for delivery timelines, delays, shipping damage, or delivery exceptions, as these are handled by the carrier.
Shipping Costs
We offer a flat shipping rate of $5.99 for all orders within the United States. Orders totaling $75 or more ship free. Please note that the free shipping offer may not be combined with certain promotional codes or discounts.
Delivery and Tracking
Once your order is shipped, you will receive an email with your tracking number. Please check your spam or junk folder if you do not see your shipping confirmation email.
Shipping Delays and Exceptions
Delivery dates provided by USPS are estimates and are not guaranteed by Real Tiny Plants. Once a package has been transferred to USPS, routing, timing, and delivery are entirely in the carrier's hands. Delays, weather holds, and other shipping exceptions are outside our control and we are unable to cover them. If your package appears delayed, you can track its status using the tracking number provided in your shipping confirmation email.
Incorrect Address
We do not modify, override, or manually enter shipping addresses. The address submitted at checkout is exactly what is generated on the shipping label. If you use autofill, Apple Pay, Google Pay, or any other payment method that populates your address, it is your responsibility to verify that the shipping address is correct before submitting your order.
We are unable to cover delivery issues caused by incorrect or incomplete address information. Once a package has shipped, any address changes must be requested directly through USPS, including package interception or delivery support. Packages returned to sender due to an incorrect address may be reshipped upon request with an additional shipping charge.
Missing Packages
If your tracking shows delivered but you cannot locate your package, we recommend checking with neighbors, your building's mail area, and contacting your local post office. If you are still unable to locate it, please contact us within 72 hours of the delivery date shown in tracking. For full details, please refer to our Refund Policy.
Plant Care Upon Delivery
Because our plants are living things, packages should be brought inside as soon as they are delivered. Damage or loss that occurs after delivery due to packages being left outside, in mailboxes or parcel lockers, or exposed to heat, cold, or lack of care cannot be covered.
International Orders
At this time, we only ship within the United States.